ARCHER

Warranty & Guarantee

Last updated: 3 July 2026

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The warranty for the ARCHER device, provided by The Lumia Group Pty Ltd (ABN 67 375 643 415, ACN 671 071 211), read with the mandatory statement below.

Mandatory statement (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12-month warranty

We warrant the ARCHER device against defects in materials and workmanship under normal use, in line with the instructions, for 12 months from the date of delivery. For a valid claim we will repair, replace or refund.

How a claim is assessed — concierge video call

To make a warranty claim, email concierge@archerskin.com with your order number and a description of the issue. Our concierge team will book a short video call with you to complete an assessment of the device and confirm the fault, then resolve your claim. This assessment is how we verify and process warranty claims; it does not replace or limit your rights under the Australian Consumer Law.

No change-of-mind returns

This is a warranty against defects. We do not offer refunds, returns or exchanges for change of mind — see the Refund & Returns Policy.

What's not covered

Misuse, accident, unauthorised modification or repair, or normal wear. Your consumer-guarantee rights continue regardless, and can apply beyond this 12-month period for a durable product.

How to claim

Warranty period12 months from delivery (consumer-guarantee rights may extend beyond this).
How to claimEmail concierge@archerskin.com — our concierge team schedules a video-call assessment.
Who paysFor valid claims we bear the reasonable cost, including return postage.
WarrantorThe Lumia Group Pty Ltd · ABN 67 375 643 415 · ACN 671 071 211 · concierge@archerskin.com · 89 Alexandra Avenue, Toorak Gardens, Adelaide SA 5065, Australia.